Cancellation, Refund, Shipping & Delivery Policy

Last updated: 31 August 2025

Welcome to ITIYUVABHARAT.com (“we”, “our”, “us”). This page explains our policies for Order Cancellation, Returns/Refunds, and Shipping & Delivery for purchases made on our website, including printed books, e‑books, study materials, CBT practice materials, and refurbished laptops & tabs.

If you have any questions, contact our support team at admin@itiyuvabharat.com or (+91) 8639887016.

1) Cancellation Policy

1.1 Cancel Before Dispatch

You may cancel an order before it is shipped.
To request cancellation, email admin@itiyuvabharat.com with your Order ID and reason.
If payment has been captured, we will process a full refund to your original payment method (see Section 3 for timelines).

1.2 After Dispatch

Once an order is shipped, it cannot be cancelled. You may request a return (where eligible) after delivery as per Section 2.

1.3 Digital Products (E‑Books, Downloadables, Access Codes)

Orders for e‑books, downloadable PDFs, and CBT access codes are final and non‑cancellable once the download link or access credentials are delivered to your email/account.

2) Returns & Refunds Policy

2.1 Return Eligibility (Physical Items)

Printed Books & Study Materials: Returnable within 7 days of delivery if damaged, misprinted, incorrect item, or major manufacturing defect.
Refurbished Laptops & Tabs: Eligible for 7‑day replacement (same model or equivalent) only for DOA (dead on arrival), hardware defects, or in‑transit damage verified by our support team.
Items must be unused, in original condition, with all tags, accessories, manuals, and packaging intact.

2.2 Non‑Returnable Items

E‑books, downloadable content, CBT vouchers/access codes, and other digital products.
Products damaged due to misuse, unauthorized repairs, or physical damage after delivery.
Items with serial numbers or warranty stickers tampered/removed.

2.3 How to Raise a Return/Replacement

Email admin@itiyuvabharat.com within the applicable window with Order ID, product photos/video, and issue description.
Our team will validate your request and share pickup/return instructions.
After inspection, we will process a replacement (where applicable) or a refund.

Important: Please record unboxing video/photos at the time of opening the package to support claims of in‑transit damage or missing items.

2.4 Return Shipping

For approved returns due to our error (damaged/defective/incorrect item), we will arrange pickup or reimburse standard courier charges against a valid receipt.
For returns due to customer preference (where permitted), two‑way shipping charges may be deducted from the refund.

2.5 Refund Timeline & Method

Once the returned item passes quality inspection, refunds are initiated to the original payment method (Razorpay/CCAvenue/Card/UPI/Netbanking) within 5–7 business days. Your bank may take additional time to post the credit.
If replacement is approved, shipping of the replacement unit will be initiated within 2–4 business days after approval.

2.6 Warranty – Refurbished Devices

Refurbished laptops & tabs may include a limited seller warranty (e.g., 3 months) against manufacturing defects unless otherwise stated on the product page. Battery/back‑panel/cosmetic wear is generally not covered. Please refer to the individual product listing for exact warranty terms.

3) Shipping & Delivery Policy

3.1 Serviceable Locations

We currently ship across India via reputed courier partners. International shipping is not available at this time.

3.2 Order Processing Time

Orders are typically processed within 24–48 business hours (Mon–Sat, excluding public holidays). During sale periods or high demand, processing may take longer.

3.3 Estimated Delivery Time

Metro & Tier‑1 Cities: 2–5 business days from dispatch.
Tier‑2/3 & Remote Locations: 3–7 business days from dispatch.
Delivery timelines are estimates and may vary due to courier constraints, local restrictions, weather, or other unforeseen events.

3.4 Shipping Charges

Shipping charges (if any) are displayed at checkout based on weight, destination, and promotions.
From time to time, we may offer Free Shipping above a cart value threshold, as communicated on the website.

3.5 Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS/WhatsApp. You can also track orders from your My Account → Orders section.

3.6 Packaging & Insurance

All items are securely packed. High‑value/refurbished devices may ship with additional protective packaging. Some shipments may be insured at our discretion.

3.7 Delivery Attempts & Undeliverable Orders

Couriers usually make two delivery attempts. If undelivered, the package may be returned to us. We will contact you for re‑delivery (additional shipping charges may apply) or process a refund minus shipping fees (for non‑serviceable/incorrect address cases).

3.8 Address Changes

Address changes are possible before dispatch. After shipment, changes cannot be guaranteed and may require order cancellation & re‑order.

3.9 Cash on Delivery (COD)

COD is currently not available. We accept secure online payments via UPI, Cards, Netbanking through our payment partners.

4) Special Notes

GST Invoices are provided for all eligible orders. Please ensure correct billing details at checkout.
For academic institutions/bulk orders, write to admin@itiyuvabharat.com for quotations and lead times.
This policy is governed by the laws of India. Consumer rights under the Consumer Protection Act, 2019 remain unaffected.